Service Policy

Digital Product Delivery

• Upon completion of payment, you will receive immediate access to the Freelancer Life Tracker system
• Access will be granted through a secure download link sent to your registered email address.

Custom Setup Services

• Initial setup assistance is available within 3 business days of purchase
• Custom configuration services will be scheduled based on our current availability (typically 5-7 business days)
• All setup services are delivered remotely via video conferencing software

Product Completeness

• The Freelancer Life Tracker is delivered as a complete, ready-to-use Google Sheets system
• All formulas, functions, and features described are included in your one-time purchase
• The product is self-contained within Google Sheets and does not require or receive external updates

Technical Support

• Limited technical guidance is available for 7 days after purchase
• Support includes help with initial access and basic usage questions only
• Support is available Monday-Friday, 9am-5pm EST via email
• Response time for inquiries is typically within 24-48 business hours
• As this is a Google Sheets product, ongoing maintenance is managed by you

Refund Policy

• Digital Products: All purchases of digital products, including but not limited to Google Sheets templates and associated materials, are non-refundable. Once the product has been delivered or accessed, we cannot issue a refund, exchange, or cancellation.

Service Level Expectations

System Compatibility

• The Freelancer Life Tracker is compatible with Google Sheets

Data Security

• Your data remains private and stored in your own Google account
• We do not maintain access to your data after setup is complete
• Regular backups are recommended and remain your responsibility

Training Resources

• Comprehensive documentation is included with your purchase

Contact Information

For questions about our service policy or to request support:

• Email: info@freelancerlifetracker.com
• Response Hours: Monday-Friday, 9am-5pm EST